NASHIRA
Since 1999 Nashira Hardmetals has specialised in the production of carbide components and semi-finished products. Nashira Hardmetals’ strength is based on a flexible organisation capable of both large standardised production runs as rough or ground bars, and samples on exclusive projects.
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NEEDS
The sales department spent a lot of time defining offers for its customers. Every time the salesman requested information from the management or technical department, it generated a major MUDA: waiting.
GOAL
Optimise the quotation process and reduce the high time taken to define and realise quotations for customers due to excessively long waits.
ACTIVITIES
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results
By analysing real data acquired from production processes and economic data, Nashira has achieved a highly accurate and reliable quotation method. The same method is able to adapt quickly and effectively to changing economic and market conditions.
As a result of these initiatives, the average time required to process quotations has been significantly reduced, allowing us to respond to customers in half the previous time and generating a high degree of customer satisfaction.
Vito Campagnuolo
CEO